Cancellation Policy

Cancellation Request

Customers may schedule cancellation through the available billing portal or subscription-management page, or by contacting Orvix support. Cancellation should be completed before the next renewal date.

Effect of Cancellation

Unless the subscription is terminated for misuse, security reasons or non-payment, access normally continues until the end of the current paid billing period. The subscription does not renew after the effective cancellation date.

Downgrades

A downgrade may be scheduled for the next billing cycle. When effective, it may reduce user limits, active client limits, storage, AI credits, BI access, support level, portal branding or other entitlements. Customers are responsible for bringing usage within the new limits.

Add-on Cancellation

Add-ons may be canceled separately when technically and commercially possible. Removal may take effect at renewal or after completion of any committed implementation or service period.

Data and Export

Customers should export required data before access ends. Data retention and deletion remain subject to the Privacy Policy, Data Processing Agreement and any written enterprise terms.