Refund Policy
Refund Review
Refund requests are reviewed for duplicate charges, confirmed billing errors, unauthorized transactions or a verified technical failure that prevented access to the paid service. Approval is not automatic and remains subject to transaction evidence, service usage and applicable law.
Non-refundable Items
Used subscription periods, completed or commenced onboarding, migration work, custom integrations, consumed AI credits, activated add-ons, white-label work and services already delivered are generally non-refundable unless required by applicable law or agreed otherwise in writing.
Plan Changes
Credits or additional charges caused by upgrades or downgrades are calculated by the payment provider under the applicable proration method. These adjustments are not separate refund promises.
How to Request
Send the transaction reference, billing email, workspace name and detailed reason to billing@orvixsuite.com or support@orvixsuite.com.